Stride MD

Program Coordinator - Orlando and Tampa

Orlando, FL
Full Time
Practice
Experienced
We’re looking for a Program Coordinator who can own and orchestrate our care model, GLP-based comprehensive program, end-to-end ensuring patients are enrolled correctly, workflows run smoothly, services are coordinated across teams, and billing (cash vs insurance) is accurate and compliant. This role sits at the center of clinical operations, patient experience, and revenue integrity.
 
Company Overview
We are a growing endocrinology practice building a modern, whole-person care model that integrates GLP-based metabolic care, Remote Patient Monitoring (RPM), Principal Care Management (PCM), nutrition services, and behavioral therapy.
 
Key Responsibilities

GLP Program Enrollment & Onboarding
  • Manage GLP program enrollment from first patient interest through activation
  • Educate patients on program structure, expectations, and care cadence
  • Explain cash-pay vs insurance-covered components clearly and confidently
  • Coordinate intake, labs, provider visits, consents, and financial agreements
Patient Experience & Program Optimization
  • Act as a trusted point of contact for program-related questions
  • Deliver a high-touch, concierge-level patient experience
  • Track enrollment, retention, and utilization of metrics
  • Identify workflow improvements to support scaling and growth
Workflow & Care Coordination (End-to-End)
Own workflows across:
  • GLP clinical care
  • Nutrition services
  • Behavioral therapy
  • Coordinate handoffs between front desk, providers, care agents, dietitians, and therapists
  • Track patient progress and proactively address delays, drop-offs, or engagement risks
  • Partner with other GMS programs to identify patients for internal referrals

Relationship Development
  • Help Develop and Identify Local Partner Resources and Relationships
    • Physical Fitness
    • Behavioral Health
    • Nutrition
  • Aid management incorporating these relationships into patient/provider workflow
Billing Oversight (Cash vs Insurance)
  • Serve as the program-level liaison between operations and billing teams
  • Maintain clear separation between: Cash-pay GLP programs and Insurance-billed nutrition and therapy services
Reporting and Communication
  • Provide a weekly flash report to the CEO every Friday, summarizing outreach activity, referral trends, issues and opportunities
  • Maintain accurate logs of visits, meetings, partner activity and material distribution
  • Develop monthly summaries on provider engagement, referral conversions and upcoming opportunities
Qualifications
  • Associate degree or bachelor’s degree in business, marketing, healthcare administration or related field
  • 3+ years’ experience in healthcare operations, care coordination, or program management
  • Experience with chronic care, endocrinology, or metabolic programs strongly preferred
  • Strong organizational, communication, and cross-functional coordination skills
  • Comfort working with EHRs, spreadsheets, and operational trackers
  • Familiarity with:
    • Nutrition and behavioral health coordination
    • Cash-pay healthcare models and insurance workflows
  • Bilingual English and Spanish prefer
Working Conditions
  • Hybrid position – Travel required between our Tampa and Orlando practices.
  • Schedule: Monday – Friday
  • Sit for long periods of time · Long periods of time on the phone
Benefits
  • Our company offers a comprehensive benefit package, including health insurance, Dental and vision
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