Stride MD

Insulin Pump Trainer _ Multisite

Lauderdale Lakes, FL
Full Time
Practice
Experienced
Looking to hire a Certified Pump Specialist is responsible for providing specialized diabetes self-management education and insulin pump training to patients with diabetes. This role supports endocrinologists, advanced practice providers, and clinical staff in managing patients’ care plans, with a focus on improving patient outcomes through education, support, and technology training.

About Us
Our company has been a leading provider of RPM and PCM Services, specializing in diabetes care and endocrinology. By leveraging innovative technology, we deliver personalized and comprehensive healthcare solutions designed to improve patient outcomes and quality of life. Our approach seamlessly integrates telehealth, in-person care, and cutting-edge tools to support individuals in effectively managing chronic conditions like diabetes.

Key Responsibilities
  • Provide individual and group diabetes self-management education, including nutrition, lifestyle modification, and medication adherence.
  • Conduct comprehensive assessments of patients’ educational needs and develop personalized care plans.
  • Train patients on the safe and effective use of insulin pumps, continuous glucose monitoring (CGM) systems, and related technology.
  • Serve as a clinical resource and point of contact for pump and CGM troubleshooting and ongoing patient support.
  • Collaborate with endocrinologists, nurse practitioners, and physician assistants to coordinate patient care.
  • Document all education sessions, pump training, and follow-up in the patient’s medical record.
  • Assist with insurance documentation and authorization for diabetes-related technology when needed.
  • Stay current with new diabetes technologies, therapies, and best practices in patient education.
  • Participate in quality improvement initiatives, patient support programs, and staff training.
  • Provide comprehensive insulin pump and CGM education to new and existing patients, including device setup, training, and troubleshooting.
  • Assist providers in evaluating patients for pump/CGM eligibility and recommending appropriate devices.
  • Coordinate with pump and device representatives for updates, training, and patient support.
  • Support patients during pump starts, upgrades, and transitions from injections to pump therapy.
  • Monitor and review pump/CGM downloads, sharing data with providers to guide treatment decisions.
  • Serve as a clinical liaison between endocrinology providers, staff, and patients regarding pump and CGM technology.
  • Maintain accurate documentation of patient training, follow-up, and communications in the electronic health record (EHR).
  • Travel between practices within the group as scheduled to ensure consistent support and coverage.
  • Provide in-service training to practice staff on pump/CGM technology as needed.
  • Stay up to date on advancements in diabetes technology and assist with integration into practice workflows.
Skills & Qualifications
  • Background in a medical, nutrition, or a related healthcare field (preferred).
  • Certified Pump Trainer designation from a major insulin pump manufacturers (e.g., Medtronic, Tandem, Insulet/Omnipod) preferred.
  • Experience with continuous glucose monitoring (CGM) technologies (Dexcom, Freestyle Libre, Medtronic, etc.) preferred.
  • Minimum of two (2) years of experience in a related healthcare field, with prior experience in diabetes education or clinical role preferred.
  • Strong interpersonal and communication skills, with the ability to educate, motivate and empower patients.
  •  Familiarity with electronic medical records (EMR) and patient documentation preferred; willingness and ability to learn required.
  • Travel required 


Core Competencies

  • Patient-centered care and teaching
  • Team collaboration and communication
  • Problem-solving and adaptability
  • Compassion and empathy

Work Schedule & Environment
  • Travel between three (3) medical office locations, with plans to transition to two (2) primary locations as the practice evolves, to provide consistent insulin pump and CGM education and support.
  • Assist with general office and clinical support responsibilities as needed to support daily practice operations and patient care workflows.
  • Support the care team with patient coordination, communication, and workflow efficiency during clinic hours.
  • Provide assistance with practice initiatives, patient support activities, and operational needs as assigned by leadership.
  • Maintain flexibility to adapt to changing practice needs while prioritizing patient education and pump training services.
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