Stride MD

Patient Enrollment Specialist at Lake Mary Center

Lake Mary, FL
Full Time
Practices
Mid Level
Patient Enrollment Specialist is responsible for initiating, processing, and completing the onboarding and enrollment process of our existing and new patients into the An RPM (Remote Patient Monitoring) & PCM (Principal Care Management) Programs.  This role ensures all required documentation is collected, insurance eligibility is verified, and patients are guided through the enrollment process in a professional and timely manner. The specialist acts as a liaison between the practice, referring providers, and the patients to ensure a smooth transition and positive experience. They work closely with patients to ensure the successful use of RPM devices (CGM and BGM), interpret the data collected, and provide guidance on patient health management. This role requires a blend of technical, medical, and communication skills to optimize patient care through remote technologies.

Key Responsibilities
  • Patient Onboarding: Evaluate patients for suitability, educate them on the program, and manage their enrollment. Foster strong relationships with patients, helping them feel comfortable and confident in using RPM devices.
 
  • Device Management: Distribute, set up, and train patients on how to use remote monitoring devices. Set up, configure, and manage RPM devices such as wearable health monitors, blood pressure cuffs, glucometers, and other monitoring equipment.
 
  • Training & Troubleshooting: Provide training and support to patients on the use of RPM devices. Resolve technical issues with devices. Coordinate repairs or replacements when necessary.
 
  • Data Review & Tracking: Check early data to confirm devices are working and patients are using them correctly. Track and report enrollment metrics as requested by management.
 
  • Patient Support: Coordinate and schedule patient monitoring follow-ups or troubleshooting sessions. Provide ongoing assistance, answer questions, and encourage patients to stick with the program.
 
  • Record Keeping: Follow up on missing or incomplete enrollment documents. Ensure accurate and timely data entry and documentation in patient health records and into the electronic health record (EHR) system. Maintain confidentiality of all patient information in accordance with HIPAA and practice policy.
 
  • Collaboration: Work with healthcare teams for coordinated care. Generate reports and provide insights to the healthcare team. Assist in improving enrollment workflows and identifying process improvements.
Qualifications
  • High School Diploma or equivalent required; Associate’s or healthcare-related certification preferred.
  • Strong understanding of medical devices and health data interpretation.
  • Excellent communication skills for working with both healthcare providers and patients.
  • Ability to troubleshoot technical issues with RPM devices.
  • Familiarity with electronic health record (EHR) systems and health data management.
  • Patient-focused with strong empathy and communication skills.
  • Bilingual (English/Spanish) a plus, depending on patient population.
Working Conditions
  • Office-based within a medical practice environment.
  • May require occasional travel between clinic sites for coverage, if applicable.
  • Sitting, standing, and/or walking for long periods of time while interacting with patients
Schedule
  • Monday to Friday / Practice Hours
  • Occasional weekends as needed based on business needs.
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